Returns. Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you an exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Gift cards are exempt from being exchanged.
To complete your exchange, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Sale items. Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: C/ Federico Geraldino esq. Porfirio Herrera, 10148 Santo Domingo, Dominican Republic.
Gifts. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping. To return your product, you should mail your product to: C/ Ludovino Fernandez No. 9, Urbanización Fernandez, 10129 Santo Domingo, Dominican Republic
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For international returns, you should mail your product to: Jenny Polanco CE564, 8550 NW 17 TH ST. SUITE 110-A, DORAL.FL.33126