Shipping policy

Jenny Polanco is an exclusive brand with great attention to detail so you can enjoy the best. That's why order processing times vary based on availability:

  • 3 to 5 business days for available parts
  • 15 to 30 business days for pre-order parts

If you chose to pick up your order at a branch, you will be notified when it is available.

The delivery times of the shipments vary according to the destination:

TRANSIT ITEMS
INTERNATIONAL
5 - 10 business days

DOMINICAN REPUBLIC
3-5 business days

OPTIONS FOR ORDER PICKUP

  • C/Federico Geraldino esq. Porfirio Herrera, Piantini, Santo Domingo
  • Agora Mall
  • Marina Country House


SHIPPING RATES
Shipping rates are calculated based on the total weight and/or volume of your order. You can see your shipping rate before finalizing your purchase.

ORDER AND SHIPPING CONFIRMATION EMAILS
You will receive an order confirmation message and a follow-up message when the order is completed, to the email provided. You can only cancel your order 24 hours after it has been placed.